Clear before launch.

Delivery

Delivery policy

Orders are not open yet. Before launch, this section should confirm dispatch times, delivery carriers, delivery charges, delivery regions, and what customers should do if a parcel is delayed or damaged.

• Confirm UK delivery options and costs.
• State expected dispatch times once stock is available.
• Explain tracking, missed deliveries, and damaged parcels.
• Confirm whether international delivery is available.

Returns

Returns and refunds

Before trading, add the final returns policy. For distance selling, customers usually need clear cancellation, returns, refund, and faulty goods information before purchase.

Reference before launch: GOV.UK online and distance selling guidance.

• State the return window and return process.
• Explain who pays return postage.
• Explain what happens if an item arrives damaged or incomplete.
• Confirm any exceptions for food, hygiene, personalised, or opened goods.

Privacy

Privacy notice

The waitlist collects first name, email address, product interest, likely quantity, buying reason, timing, optional notes, and marketing consent. This information is used to plan stock, contact people about launch, send recipes and offers where consent is given, and manage customer interest in Shopify.

• Confirm the legal business name and contact email.
• Explain what data is collected and why.
• List systems used, including Shopify and any email marketing provider.
• Explain unsubscribe, access, correction, and deletion rights.
• State how long waitlist data will be kept.

Terms

Terms and conditions

Products are not currently for sale on this site. Before checkout is enabled, add final terms covering product descriptions, pricing, payment, shipping, cancellations, returns, liability, website use, and governing law.

Pre-launch prices shown on the site should be treated as a guide until products are live and ready to sell.

Food information

Food, allergen, and storage information

The kit is intended for adults or adult-supervised use. Alcohol is not included. Customers add their own suitable spirit at home.

• Final ingredient list must be confirmed from supplier specifications.
• Final allergen statement must be based on supplier and packing environment information.
• Storage guidance should explain how to keep vanilla pods sealed, dry, and away from heat before use.
• Finished extract should be stored sealed, labelled, and out of reach of children.
• Local authority food business registration should be completed before trading if required.

Official guidance: GOV.UK food business registration, Food Standards Agency food business guidance, and CAP Code alcohol marketing rules should be checked before launch.

Contact

Contact and business details

Email: hello@theslowkitchenco.com

Registered business name, trading address, company number, VAT status, and food business registration details should be added here before trading.